Privacy Policy

Use of cookies and privacy policy on the napal.ee website.

Napal AS is committed to protecting the privacy of customers and users. Thus, we follow the principles of this privacy policy regarding the collection, use, publication, transmission and storage of customer data. Our activities on the Internet are in accordance with all relevant activities and the corresponding legislation of the European Union and the laws of the Republic of Estonia.

Collection and use of personal data

Personal data is data that is specifically or indirectly associated with you as a private person, which Napal AS collects and processes in order to fulfil a contract with an individual, to provide services or to contact them and to fulfil obligations arising from the law.

Personal data can be collected in the following ways:

• through providing contact information (including your name, personal identification code, postal address, telephone number, e-mail address, preferred contact method, etc.) on our website or elsewhere (e.g. in the office or at a meeting);
• through cookies when you use the website napal.ee;
• through the person’s contact details provided when performing a transaction.

Collection of other data

We also collect non-personalised data – data that cannot be directly linked to a specific person (gender, age, language preference, location). We may also collect data about customer activities on our website. This data is aggregated and used so that we can provide more useful information to our customers and learn which parts of the website and services are of most interest to users. Aggregated data is treated as non-personalised data in this privacy policy.

Use and storage of collected personal data

With the help of collected personal data, we can contact the customer, inform customers about news, new products, etc. A customer who does not wish to be on our newsletter list or receive notifications and direct marketing content can remove themselves from the target group of recipients at any time.

We may use the collected personal data to fulfil our obligations to the customer.

By accepting the terms of the privacy policy, the customer consents to the automated processing of their data. It is always possible to withdraw consent by making a statement in a form that enables written reproduction. There is no retroactive effect on the application or withdrawal of consent.

We keep the customer’s personal data as long as it is necessary to achieve the goals. The retention period depends on the need to respond to customer’s inquiries. We retain data that we are obliged to store due to legislation (e.g. accounting data) based on the requirements set out in legislation.

Cookies

The napal.ee website uses cookies. The purpose of cookies is to ensure a better user experience and more effective marketing activities and to collect usage statistics using Google Analytics, which can be used to measure and improve the performance of the website.

A cookie is a small text file that is automatically saved by the web browser on the device used by the customer. Cookies are used to collect information about how the customer uses the website in order to make the use of the website more personal and user-friendly for the customer. Cookies are often created by various service providers, for example Facebook. Cookie files are not dangerous for your computer.

Cookies are usually either persistent or session cookies. Persistent cookies remain permanently on the user’s computer, which are used, for example, to recognise repeat visitors to the website, to collect statistical data, etc. Session cookies are temporary and are deleted when the user leaves the website or the user closes the browser.

If cookies are enabled in the user’s web browser (often by default), this is considered acceptance of cookies. The user can disable the use of cookies on their device or delete cookies by changing the corresponding settings in their web browser. If cookies are not used, the website may not work correctly.

Protection of personal data

We take all precautions (including administrative, technical and physical measures) to protect the customer’s personal data. Only authorised persons have access to change and process data.

If you suspect that your personal data has been handled contrary to what is described in this privacy policy or there is a risk that your data has been leaked to strangers, notify us immediately. This is the only way we can keep the potential damage as low as possible.

The customer has the right to demand the termination of the processing of their data, request information about the use of their data and the transfer of data to them or a third party in a commonly used format. In order to avoid misuse of the customer’s data and rights, requests may only be submitted in a form where the applicant can be identified (digitally signed or personally signed at the company’s office). We reserve the right to respond to such requests within 30 days.

Security

All personal data of the customer that become known during the visit of the website and the conclusion of contracts are treated as confidential information.

Privacy Policy Terms and Conditions and Changes

By using our website, you have read and accepted these principles and conditions. We reserve the right to change the general terms and conditions of the privacy policy if necessary by notifying customers via e-mail, however, we do our best to keep our privacy policy up-to-date and available to you on our website.

The responsible processor of the customer’s personal data is Napal AS. For all questions or concerns about the privacy policy or data processing, please contact us at napal@napal.ee.

You always have the right to contact the Data Protection Inspectorate or the court to protect your data. The Data Protection Inspectorate is a state institution that can also be contacted for consultation or assistance on personal data protection issues.